I specialize in creating, managing, and securing MS Office 365 user accounts, handling tasks such as password resets, licensing management, and configuring security settings to ensure optimal account protection. I collaborate closely with vendors and accounting teams to address IT account discrepancies and billing issues, ensuring timely and accurate resolution. Additionally, I manage the transfer of IT services, including phone and internet accounts, from previous providers to our company, ensuring a smooth transition for all new locations the company acquires. I also work with polling reports to provide internal teams with accurate, up-to-date information on daily sales and labor across locations, helping to drive operational efficiency. As the primary point of contact for IT support, I take charge of resolving all hardware and software-related issues, ensuring that technical challenges are addressed promptly to minimize disruption.